Job description
As a Customer Care Representative, you are the primary point of contact for our global customers when it comes to spare parts, J-Tec products, and other after-sales matters related to our installations worldwide. You manage the entire spare parts process — from quotation to delivery — ensuring every request is handled accurately and efficiently. In this role, you work closely with various internal departments to guarantee seamless customer experience and deliver the high-quality service J-Tec is known for.
Tasks:
1. You will process and evaluate customer requests received via phone and email, ensuring each inquiry is handled efficiently and professionally. You take care of the entire order process — from order intake to administrative follow-up
2. You organize equipment shipments and track deliveries to guarantee timely and accurate execution. You prepare customer invoices and handle stock management from an administrative perspective, keeping all records up to date
3. You respond to customer complaints with a solution-oriented mindset and provide clear instructions to the warehouse regarding ongoing deliveries. By communicating important issues internally, you help ensure seamless collaboration across departments
4. Throughout all your tasks, you maintain precise administrative records and ensure the correct use of the ERP system. You also oversee the full spare parts order process — from quotation to delivery — providing excellent service and support to our customers.
Your profile
5. Bachelor’s degree or relevant experience in an administrative/commercial role
6. Strong administrative skills and interest in technical matters
7. Experience in spare parts / after-sales is a plus
8. Excellent knowledge of MS Office
9. Languages: Dutch and English (spoken and written), French and German are a plus
10. Ability to work independently and in a team
11. Able to set priorities and be result-oriented
12. Accurate, flexible, and committed
13. Strong communication skills, customer-oriented, and supportive to colleagues
14. Initiative-taking and collaborative across departments
15. Prioritization and cost/quality efficiency
16. Strong administrative capabilities
17. Basic knowledge of technical documentation
18. Digitally competent and efficient in required software
Required experienceNo experience needed We offer
19. A long-term employment with emphasis on personal development
20. The chance to work with a team of experienced and highly motivated colleagues
21. Nice working environment where we organize frequently afterwork drinks and teambuilding activities
22. Internal and external training to specialize in our business and support the growth of your skills and knowledge
23. An attractive and competitive offer with extra-legal benefits such as meal vouchers (€ 8 day), ecocheques (250€ / year), bicycle lease,…)