* REQ
* 26/08/2025
* Customer Journey
* Brussel, België
* ING Bank
A day in the life of a customer journey epert
* Contribute to the objectives of the Business Lending Tribe within a self-steering squad, focussing on client-oriented products & services, increasing efficiency whilst keeping regulatory & risk elements into account;
* Analyse the feasibility and value of opportunities;
* Translate into clear requirements for development;
* Evaluate ways of working to strive for continuous improvement and design clear processes;
* Participate actively in the relations & communication with different stakeholders;
How to succeed
We hire smart people like you for your potential. Our biggest epectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.
* Manage autonomously large comple projects involving various stakeholders;
* Strong affinity with data and good analytical skills, previous eperience with data management/analysis is a plus;
* Proven planning & organizational skills;
* Clear communication skills : written and oral, be able to adapt your speech to the various audiences, create impact on your audience;
* Be customer driven and focused, loving to collaborate with different people and help improve collaboration thanks to your understanding of the interactions in groups;
* Have an entrepreneurial attitude – taking initiative and making things happen, manage and solve problems sharply at your own level, help people to do so, escalate when needed;
* Act as process epert in the business lending domain
* Be innovative by challenging eisting trends and consider new developments in the market, convince people to adopt them;
* Knowledge of business lending products/services and Risk oriented approach is recommended;
* Fluent in English and Dutch.
* Master degree or Bachelor degree with relevant work eperience;
As a Customer Journey Epert Business Lending, you will have the opportunity to:
* Work on your personal growth & create endless opportunities to realize your ambitions;
* Be active in an informal, dynamic environment with innovative colleagues supporting your endeavours;
* Enjoy a progressive and agile way of working, where new ideas are valued ahead of convention;
* To have the autonomy to organize your work in a fleible way that suits best for you while ensuring business continuity, customer service and employee wellbeing;
* To develop your skills, eg by participating in courses and trainings;
* Challenging projects & follow a steep learning curve;
* Work in an international environment;
GJA: 15
Your place of work
Eplore the area
Questions? Just ask
Sofie HELLINCK
Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.