We are currently seeking a talented BMC Helix ITSM Engineer on behalf of a major International Organisation.
Location: Brussels, Belgium
Mode of working: on-site
Note: please apply only if you have an active NATO Security Clearance
RESPONSIBILITIES
* Maintain, patch and continuously improve the existing BMC Helix ITSM systems
* Deliver and implement the necessary BMC Helix ITSM customisations, BMC SRM SRDs and DWPC
* Deliver the necessary BMC Smart Reports and BMC Helix Dashboards
* Under the direction / guidance of the Head of Coherence Branch and Head of Service Management and Control Contractor, you will be supporting the following activities: Configuration updates and code development, MC Remedy ITSM code development, BMC Service Request Management / DWPC service requests configuration and development
* Prepare documentation including design documents, SOPs, etc.
* Continuous Improvement: Implementation of the agreed design updates, Ensure ITSM systems are healthy and patched up-to-date
* Collaboration with IT Teams: Updating the configuration depending on the operational needs, Making reports, dashboards and other representations of data, Investigate and resolve issues in a systematic approach
* ITSM Development: Design, develop, test, update and support the BMC ITSM code and integrations based on the current BMC ITSM ver.20.02 and future BMC ITSM versions (e.g. BMC Helix ITSM ver. 25.x) following the best practice standards
* Service Catalogue Development: Design, develop, test, update and support the BMC Service Request Definitions based on the current BMC Service Request Management ver.20.02 and future BMC ITSM versions (e.g. BMC Digital Workplace Catalogue ver. 25.x) following the best practice standards
* ITSM Reporting: Design, develop, test, update and support the BMC ITSM Reports based on the current BMC Smart Reporting version 20.02 and future BMC ITSM Reporting toolsets (e.g. BMC Helix Dashboards v25.x) following the best practice standards
* ITSM Training & Support: Providing ongoing training and support to staff and end-users to ensure that they understand and can effectively use ITSM processes and tools
* ITSM Documentation: Documenting the developed and updated ITSM code, Service Request Definitions and Reports, and creating the Knowledge Articles
QUALIFICATIONS
Essential qualifications:
* University Degree and 3 years function related experience or Higher Secondary Education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience
* At least 3 years of hands-on experience with IT Service Management based on BMC Helix ITSM Suite (ver. 20.02 or later), BMC Service Request Management (ver. 20.02 or later) and BMC Smart Reporting (ver. 20.02 or later)
* BMC Remedy ITSM Suite administration and development (version 20.02 and higher)
Desirable qualifications:
* BMC Certification in IT Service Management based on BMC ITSM Suite, BMC Service Request Management and BMC Smart Reporting
* Experience configuring and customizing the Remedy ITSM suite. Solid understanding of BMC Remedy ITSM architecture including load balancing, high availability, scalability, and fail-over solutions
* System Management and Administration knowledge of Windows and Linux Operating Systems.
* Excellent troubleshooting skills
Freelancers are welcome
Benefits:
* Competitive remuneration package
* Private Insurance
* A dynamic challenging environment resulting in continuous learning / education / progression
* Ability to work with cutting edge technologies
* Pleasant working environment
* Ability to expand knowledge and responsibilities
UpcoMinds is a dynamic IT company with 29 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.
Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.
Find out more about us at
We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.
Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.
By submitting your CV, you consent to its retention in our database for a period of two (2) years, for the purpose of considering your application for current or future employment opportunities, in accordance with applicable data protection legislation GDPR.