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Sales and customer service officer

HNM Solutions
Publiée le Publiée il y a 4 h
Description de l'offre

Role description:

About Client

Client is a global player in materials technology. A stable international group and, at the same time, a thoroughly Belgian company with four sites in our country. We develop technologies and produce materials for high-quality solar cells used in satellites, rechargeable batteries, LED applications, catalysts... Through recycling, we recover precious metals from, among other things, laptops and mobile phones.

About Precious Metals Refining

Raw materials are becoming increasingly scarce, while our consumption continues to rise. Within Umicore Precious Metals Refining, we give used materials a new life so that we can continue to support our society to the fullest. You will join a team of experts who give their best every day to process the most complex materials from all over the world. Moreover, our processes contribute to a circular economy and limit the impact on our environment. The key to our success is undoubtedly our drive to innovate. We are always looking for new ways to produce our metals sustainably and to offer our partners the best possible service.

Department description and responsibilities

To strengthen our team within the "Sales & Customer Service" department, we are looking for an enthusiastic colleague with a hands-on mentality. You will join the "Sales & Hedging" team, where we are responsible for the physical sales of end products as well as the risk management involved (hedging).

Primary Tasks and responsibilities

You will be jointly responsible for:

The complete administrative support of the sales of several end products.

The follow-up of sales and shipments with customers, various production and logistics departments, accounting, etc.

Managing, monitoring, and executing hedging transactions for the products in your portfolio.

Maintaining daily contact with internal and external customers.

Preparing recurring reports.

Furthermore:

You will start as a front- and back-office employee in a commercial administrative role, where you will have frequent contact with internal and external customers.

You are responsible for the daily relationship with customers and ensure optimal customer satisfaction.

You may participate in projects within the Sales & Customer Service team as well as the Commercial Department.

You provide support to our quality system.

Technical profile requirements

You have knowledge of MS Office (Outlook, Word, Excel); excellent Excel skills are an asset.

Knowledge of SAP and/or SharePoint is a plus.

Non-Technical profile requirements

Thanks to your commercial mindset, you are a good listener and communicator, both with internal and external stakeholders.

In addition to being highly accurate, you are skilled with numbers and reporting.

You are also stress-resistant, assertive, and able to work independently.

You are not afraid of variety in responsibilities or tasks.

With a proactive attitude, you contribute ideas for process improvements and new digital working methods.

You are a team player who handles sales together with your colleagues.

Methodology/Certification requirements

You have a bachelor's degree, preferably in a commercial field, with several years of relevant work experience.

Language proficiencies

You speak and write Dutch and English fluently.

Location


• Umicore site in Hoboken, Belgium


• Minimum 3 days/week onsite presence required

Contract


• Start date: beginning of October


• Initial contract until end of 2025

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