Your main responsibilities
Business apps management:
Be familiar with client application portfolio and provide assistance when needed.
Responsible for Business Application Lifecycle, from request evaluation to go live and keep updated.
Populate and maintain the CMDB and Asset Management DB (Hardware, Software, License)
Create and maintain the relevant Documentation.
Participate in various projects to bring value to end users through technology.
IT:
Provide end-user support for all PC based applications and services.
Maintain and update our Service Catalog .
Define mapping between applications and systems for BCP tracking.
Your profile
Two to five years working in IT roles with similar responsibilities.
Proven experience in Service Desk support, with the ability to assist both technical and end-users.
French and English fluently
Knowledge of SQL and practical experience with DBA tasks.
Excellent analytical and problem-solving abilities;
Able to troubleshoot and interpret complex technical challenges.
Collaborative mindset to work with cross-functional teams
Translating customer needs into technical requirements.
Strong verbal and written communication skills, with the ability to articulate ideas clearly and concisely.
Our commitment to you
You will work in a company on a human scale, where every employee counts.
We believe in trust, transparency and autonomy.
Varied and innovative projects, in collaboration with clients from a wide range of sectors.
A human and collaborative corporate culture, where initiative is valued.