1. Enquiry Intake & Processing
* Receive and screen incoming enquiries (high email volume).
* Filter out spam, unreliable requests, or incomplete submissions.
* Create enquiry numbers and register all relevant data into the system.
* Complete or update technical sheets (quantities, specifications, quality details…).
* Identify missing information and proactively reach out to clients via email or phone.
2. Technical Team Support
* Assist the technical team in preparing documentation required for feasibility checks.
* Coordinate with internal teams and manufacturing partners (including India) to gather needed details.
* Support the feasibility assessment workflow and follow up on pending information.
3. Offer Preparation Support
* Once feasibility is validated, support the process by gathering production pricing from international units.
* Ensure accurate and complete data is available so the team can prepare the final offer.
4. Administrative Coordination
* Perform administrative tasks for the department, including data entry and document management.
* Maintain an overview of ongoing enquiries and ensure timely follow-up.
* Offer limited office management support when needed.
Required ProfileSkills & Experience
* Strong administrative skill set with excellent attention to detail.
* Ability to manage large volumes of emails and enquiries.
* Proactive mindset: comfortable reaching out to clients independently.
* Strong analytical and problem‑solving ability; able to "think ahead" rather than only execute tasks.
* Experience in an administrative, customer-facing, or data‑heavy role is a plus.
Languages
* Dutch & English: very important (daily communication).
* French: basic knowledge required.
IT Skills
* Good command of MS Office (Excel, Outlook…).
* Experience with internal systems or ERP tools is an advantage (e.g., Planom).
Personal Qualities
* Meticulous, structured, and data-driven.
* Curious, eager to learn, and able to pick up technical information quickly.
* Team player who communicates easily and professionally.
* Hands-on, reliable, and capable of taking ownership.
* A dynamic role supporting an experienced technical team.
* Opportunities for learning and development within the organisation.
* A stable and supportive work environment with internal growth potential.