Deadline Date: Friday 29 May 2026
Requirement: Proposals and Agreements Manager and Customer Care
Location: Braine-l'Alleud, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 950
Required Start Date: 6 July 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
* Orchestrate contract management, take responsibility for understanding customer requirements, collecting data, drafting, staffing, and releasing Proposals, Agreements and their amendments;
* Support the delivery of the EIT Delivery services across the NATO Enterprise in accordance with the service levels defined in the service models and supporting documentation (Service Design Packages / Service Delivery Plans, service descriptions, catalogue of services, etc.) and relevant service provisioning agreements both internal and external to the Agency;
* Ensure project/agreements deliverables are completed within agreed cost, schedule and quality and are signed off, including management of any change requests using appropriate processes;
* Contribute to the service lifecycle processes in accordance with Agency policy and procedures;
* Maintain a customer focus, acting as a customer focal point to deal diplomatically on a variety problem management and business-related issues linked to contract management;
* Contribute to Academy customer engagement activities;
* Develop, document and maintain the knowledge library to support customer success particularly in support of agreements production, new Customers/Training Coordinators on-boarding, service satisfaction and lessons learned;
* Manage, monitor, and control assigned tasks and working packages;
* Track service metrics, under the governance of NCI Academy Resource Project Management Office (RPMO), in order to maintain the agreed value to customer
* Contribute towards continuous improvement by process review, automation and enhancements of internally used tools;
* Collaborate with stakeholder groups, as part of formal or informal consultancy agreements;
* Contribute to the PSPM B business intelligence and SharePoint portal/web-page within AOR;
* Check and fix data accuracy to assure accurate customers and service delivery manager facing outputs
* Support the day-to-day operation of NCI Academy business activities using appropriate project/service management principles, processes and tools.
* Generate the quarterly training delivery reports and liaise with the Agency Finance staff to ensure quarterly training delivery invoices are accurate and delivered on time to the appropriate recipient
* Contribute towards continuous improvement by process review, automation and enhancements of internally used tools.
Requirements
Skill, Knowledge & Experience:
* The candidate must have a currently active NATO SECRET security clearance
* A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience
* A minimum of 3 years of experience in experience of service or project management including resource management (people, budgets, time, etc.) in a training environment
* Fluent in English and must be able to read and write technical user documentation
* Experience in training, education or mission-support environments involving CIS systems.
* Prior experience in a multi-national or international environment
* Prior experience in a combined military and civilian environment
* Prior experience of Business Development
* Prior experience with pricing estimation and proposal development
* Proven analytical skills to produce meaningful business intelligence for decision makers using BI tools such as PowerBI
* Proven experience in customer focused roles and customers relationship management, including excellent communication skills
* Excellent Microsoft Office skills and in particular advance Microsoft Excel skills
Desirable
* Practical experience in working for NATO agencies or organizations
* Knowledge of NATO responsibilities and organization, including ACO and ACT
* Prior experience in engagement techniques, survey management and data analysis
* Evidence of prior experience and in-depth knowledge of the ServiceNow Project Management tool
* Prior experience in Oracle based financial management tools
* Prior experience in JIRA
* Prior experience in design and creative thinking
* Prior experience in Lean Six Sigma principles