Would you like to join the leading international intergovernmental organization?
NATO's operational readiness is powered by a resilient, agile, and secure digital core. As the Chief Technician for Provisioning and Hosting, you will be the technical cornerstone of our Infrastructure as a Service (IaaS) capabilities. You are not just maintaining systems; you are engineering the foundation upon which NATO's command, control, and intelligence applications run - spanning on-premises data centers, private clouds, and public cloud environments.
Responsibilities:
Daily Operations and Maintenance:
* Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds.
* Perform system administration tasks for other IaaS-related assigned systems.
Troubleshooting and Issue Resolution: Identify and troubleshoot issues promptly, assisting in their timely resolution.
Change Management and Documentation:
* Follow change management processes diligently.
* Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones.
Strategic Support and Coordination:
* Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle.
* Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities.
SLA Compliance and Process Development:
* Monitor compliance with Service Level Agreements (SLAs).
* Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services.
Reporting and Communication: Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases.
Essential Qualifications & Experience:
* Educational Background: Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience;
* Technical Expertise:
-Virtualization Skills (IaaS): Demonstrated practical knowledge and hands-on experience of IaaS, including both physical and virtual servers, VMware hypervisor, and storage devices. Proficiency in managing software-defined storage systems, particularly vSAN. VMware Cloud Foundation as a bonus.
-Guest Operating System Competence: Comfortable working with both Linux and Windows operating systems, including hardening and patching.
-Containerization: Knowledge of at least one containerization solution, such as OpenShift, Docker, Kubernetes, or Tanzu.
-Cloud Operations and Management: Practical experience in private and public cloud environments, covering IaaS, PaaS, SaaS, and cloud monitoring and optimization.
-Infrastructure as a Code: Knowledge and Hands on experience on Ansible and Terraform coding and automation will be a bonus.
* Collaboration and Communication:
- Exceptional ability to function effectively within a team, provide IT support, and resolve technical issues.
- Willingness to stay updated on advancements in IaaS technologies.
* Documentation and Process Development:
- Proficiency in documenting current designs and configurations.
- Ability to create and maintain Standard Operating Procedures (SOPs) and training materials.
* Communication Skills: Outstanding verbal and written communication skills.
* Availability and Incident Response: Willingness to respond to IaaS incidents even outside regular working hours.
* Desirable Qualifications:
- Industry certifications related to virtualization, Linux operating systems, cloud, and containerization technologies.
- Previous work experience in a service provisioning organization.
- Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO).
If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.