Position As service manager you are responsible within the service department for efficient service delivery. You ensure the correct execution of the SLA/ M&S contracts for about sixty customers worldwide. Together with the other managers, you report to the service director. Our growing service department consists of forty employees: customer service employees (level 1,2,3) and service technicians. The service department operates 24/7 and implements a follow-the-sun principle with branch offices in Los Angeles (US) and Brisbane (AU). We also have a number of other service offices around the world. This number will continue to grow in the coming years. You are responsible for the operational execution of the service department; You organize monthly service review meetings with customers. Here you follow up on customer tickets and implement action plans to maintain customer satisfaction; You lead a group of service personnel and technicians; You report and work based on KPIs and operational objectives; You work 95% from headquarters; You travel sporadically to customers to maintain customer relationships; You will report to the Service Director. Profile You have a higher education (min 3 years bachelor or master). You have demonstrable experience in a leadership role within a service or customer-oriented organization, minimum 3 years. You have strong analytical skills. You are operationally strong, flexible, proactive, hands-on. You have a general interest in ICT, technology and engineering. You possess excellent communication skills, both internally and externally. You have the ability to manage and motivate employees. You are fluent in both Dutch and English. Other languages such as Spanish, Portuguese, French or German are a plus. Offer You will join a high-tech, growing, challenging and international environment (SME mentality, 220 employees), where you will have opportunities to further develop your competencies A contract of indefinite duration with a competitive salary A challenging position in a company where entrepreneurship is appreciated Company car Group insurance Hospitalization insurance There is free soup and fruit every day Company and team events are organized regularly Easy access by car and parking is possible Possibility of homeworking Download attachment(s) This job as a PDF file