Customer Success Officer | E-Mobility Offer ID: 75553 Job: Support Functions / Other Contract type: Permanent Schedule: Full-Time Country: Belgium WHAT IF YOU COULD MAKE A DIFFERENCE IN E-MOBILITY AND EXCEED CUSTOMER EXPECTATIONS? We are looking for a dedicated Customer Success Officer E-Mobility to play a key role in ensuring the smooth operation of our E-Mobility solutions and delivering outstanding service to our clients. Join our passionate and dynamic team As a vital member of our team, you oversee the daily management of our E-Mobility solutions, ensuring quality standards and responding efficiently to customer requests to maximize satisfaction. You are part of an innovative and fast-growing company in the electric mobility sector. You experience a company culture focused on results and employee well-being in a flexible, collaborative work environment with motivated colleagues. Your work location: the Equans site in Nivelles. ZOOM ON THE JOB: customer onboarding & activation: guide new business customers through the onboarding process activate EV charging subscriptions and services ensure hardware (charging stations) and software (user portals/apps) are correctly set up monitoring & system management: monitor the status and performance of charging stations via the backend system identify and troubleshoot technical issues proactively coordinate with technical teams for quick resolution of faults customer support & problem solving: serve as the first point of contact for key customer inquiries, complaints, or incidents provide support via email, phone, or chat for issues such as charging failures, billing questions, or access problems escalate complex issues to relevant departments while maintaining ownership of the case billing & payment handling: ensure accurate and timely billing for charging sessions and services monitor payment flows and follow up on overdue accounts resolve customer disputes related to invoices or charges subscription & account management: manage customer subscriptions (activation, modification, cancellation) help clients understand service plans and choose options that best meet their needs customer insights & feedback: gather customer feedback to identify pain points or areas for improvement work with product or operations teams to enhance the overall customer experience fleet & business client support: support fleet customers with tailored solutions and proactive check-ins prepare reports or insights on charging usage and efficiency organize meetings with fleet managers or corporate clients to review satisfaction levels home & workplace charging coordination: assess and propose suitable charging solutions based on customer needs coordinate with installation partners and follow up on project completion manage documentation and certifications related to installations continuous improvement & knowledge sharing: contribute to building and improving internal processes keep up with market trends and product updates in the E-mobility space share customer insights with marketing, sales, and technical teams Join us and actively contribute to the energy transition by delivering an exceptional customer experience ARE WE A MATCH? strong communicator, both written and verbal quick to react and flexible in handling issues as they arise detail-oriented, efficient, and able to maintain organization under pressure responsible and solution-focused approach adaptable to a fast-paced, dynamic environment fluent in French and/or Dutch, with a good command of English WANT TO TACKLE TOMORROW'S MULTI-TECHNICAL CHALLENGES WITH US? At Equans, you find an exciting career within a stable and financially sound company. You work on challenging, diverse projects and assist our clients with today's three major transitions: the energy transition, the industrial transition, and the digital transition.You have the opportunity to discover cutting-edge technologies and further develop your skills. Joining Equans is more than that You also get: a competitive salary in line with your education and experience interesting training and career opportunities group-, hospitalization insurance eco & meal vouchers, 13th month, holiday pay lease car (with fuel/charging card) additional paid leave discounts through (culture, sports, travel, and more) Add to that the contagious warm atmosphere at Equans, and what are you waiting for?We look forward to welcoming you Are you interested in this position and do you have questions? Please contact our HR colleague Karine Paelinck or + Leaflet | OpenStreetMap Place: Workplace : 1400 Nivelles Belgium APPLY FOR THIS JOB OFFER