Please note the updated due date
Deadline Date: Monday 3 November 2025
Requirement: SATCOM Operations Support Engineer
Location: Mons, BE
Full time on-site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 76
Required Start Date: 8 December 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role:
Under the direction of SATCOM Space Segment Service Manager, NII MOM 0030 the incumbent will perform duties such as the following:
* Deliver Satellite Access Authorizations (SAA).
* Maintain SATCOM database, Service Request Tracking Tool and circuit database records.
* Monitor frequency utilization and transponder loading of the NATO space segment using RF monitoring tools. Monitors, controls and conducts third-level troubleshooting of SATCOM and other Telecommunications systems and services in coordination with NCC to support NCI Agency customers.
* Contribute to the prioritization and sequencing process of resource allocation of conflicting service requests.
* Maintain the relevant NATO Standing Operation Procedures (NSOP).
* Develop and ensure implementation of the necessary service request and delivery procedures.
* Manage check and update the NCI Agency incident-tracking tool using standard ITIL procedures.
* Monitor SATCOM links using SATCOM-specific network and spectrum tools.
* In the event of degradation or failure of SATCOM services or systems will assist NCC.
* Work on own initiative with supervision.
* Manage assigned material with appropriate inventories.
* Performs other duties as required.
Requirements
Skill, Knowledge & Experience:
* The candidate must have a currently active NATO SECRET security clearance
* University Degree and 2 years post related experience or a Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 5 years post-related experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 6 years post related experience.
* Experience in planning and system management of large modern military communication networks, interfaces and protocols.
* Three years of experience on SATCOM Systems (preferably NATO SATCOM Systems).
* Experience of working in a busy, demanding staff environment.
* A very good understanding of telecommunications / network / information technology solutions & products.
* Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets.
* ITIL foundation / Intermediate.
* Standard Automatic Data Processing Knowledge
* Word Processing: Working Knowledge
* Spreadsheet: Advanced Knowledge
* Graphics Presentation: Working Knowledge
* Database: Advanced Knowledge
* eMail Clients/Web Browsers: Working Knowledge
* Web Content Management: Working Knowledge
It is essential that the incumbent has sound experience in:
* Antenna sub-system including: Radome, feed horn, reflector, pedestal, waveguides, tracking receiver and tacking systems basics.
* Transmit and receive chains including up and down converters, Low Noise Amplifiers, High Power Amplifiers.
* MODEMs, Electronic Protected Modems (EPMs), cryptographic equipment, routers, switches.
* Computer-assisted Monitor and Control System (M&CS).
* Digital techniques, TCP/IP fundamentals, video transmission principles and telecommunications quality assurance practices.
* Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills.