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Frequentie: Dagelijks, Wekelijks
USG Professionals focuses on project sourcing, interim management, and recruitment & selection within the expertise areas of ICT, HR, Legal, Finance, Facility, Engineering, and Science.
As a company, we adopt an authentic and inclusive approach where professionals have the space to take ownership and feel comfortable and happy in their roles.
We aim to be a future-proof organization through innovative tools like USG EASY, unique training programs such as 'Start 2 Freelance,' and knowledge sharing via our podcast channel and innovation meetups.
Download the USG EASY app to apply in one click and follow your application process step by step.
Service Delivery Manager
Description/Role: We are hiring an Agile Service Delivery Manager within the Data Build Cluster. This role bridges vendor-based scrum teams and internal governance stakeholders, ensuring agile delivery performance, operational alignment, and continuous improvement. The ASDM will monitor sprint delivery, manage KPIs, and act as a key escalation point while fostering agile maturity across teams. Responsibilities include:
* Monitor sprint delivery and ensure commitments are met
* Track and challenge delivery KPIs (velocity, quality, stability, incident trends)
* Act as an operational escalation point for vendor teams
* Manage service delivery and vendor contracts
* Consolidate insights and report to governance stakeholders
* Advocate agile ways of working and support team autonomy
* Drive continuous improvement and cost efficiency
* Coach and guide teams, ensuring quality and SLA compliance
* Initiate and lead service improvement projects
* Collaborate with internal and external stakeholders across delivery layers
Profiel
Requirements & Qualifications:
* Relevant Master's degree
* Minimum 7 years of experience in service delivery, vendor management, and agile environments
* Strong understanding of technology and service management in telecom or similar sectors
* Experience with KPI analysis and reporting
Must-haves:
* Proven experience in service delivery and vendor management
* Agile delivery knowledge and hands-on experience
* Strong communication and stakeholder management skills
* Leadership and coaching capabilities
* Strategic and problem-solving mindset
* Initiative-driven and improvement-oriented
* Fluent in English
* Thorough ITIL experience
* Familiarity with tools such as Jira, Confluence, Microsoft Suite
Nice to haves:
* Experience with offshore teams
* Knowledge of data orchestration and scheduling tools (Dagster) and cloud-based data platforms (Snowflake), etc.
Aanbod
Offer as a Project Consultant: Permanent contract with a competitive salary, including monthly fixed expense allowance, company car and fuel card (or a monthly gross premium), meal vouchers (€8), group and health insurance, mobile subscription, and a year-end bonus. Benefits include Benefits at Work access, sports & culture vouchers, and eco vouchers.
Varied and dynamic training programs, including job-specific and overarching training.
Regular feedback and contact with your HR Business Partner.
Network events and team-building activities to connect with fellow consultants.
Kickstart your career at USG Professionals with our 2-day Bootcamp!
Offer as a Freelancer: Simplify your career with the USG EASY app:
* Personalized project proposals based on your profile and availability
* Transparent invoicing process follow-up
* All administration in one app
Regular networking at innovation meetups with innovative companies and freelancers.
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