Manager – IT Operations & Service Delivery Sector:Financial Services Location:Brussels (with flexibility to work from home) Languages:Dutch and/or French + English Type:Permanent, Full-Time A fast-moving company in thefinancial servicesspace is on the lookout for anIT Operations & Service Delivery Managerto lead and refine how technology services are delivered across the organisation. You'll act as the key link between IT operations, business users, and external providers, making sure that systems stay reliable, secure, and well-supported. If you enjoy problem-solving, leading teams, and working closely with stakeholders to improve performance and reliability, this role offers the autonomy and challenge you're looking for. What You'll Be Doing Take charge of day-to-day IT service operations, making sure incidents are resolved quickly and recurring issues are addressed properly. Collaborate closely with internal teams and external vendors to ensure that systems run smoothly and align with business expectations. Own the incident, change, and risk management processes, keeping the right people informed and the documentation clear. Track performance against agreed SLAs, KPIs, and KRIs, and regularly review how things can be improved. Lead a small IT team, creating a culture of ownership and continuous improvement. Work closely with business users to understand their needs, spot inefficiencies, and drive service enhancements. Oversee IT budgets and vendor relationships, keeping an eye on cost efficiency and contract performance. Ensure that all IT services remain compliant with security standards and industry regulations. What They're Looking For Strong communication skills in Dutch and/or French, and solid English for internal collaboration. Prior experience in IT service management, ideally in a regulated or complex environment. Good knowledge of ITIL principles (certifications welcome). Experience working with ServiceNow or a similar ITSM platform. Comfortable working across IT infrastructure, cloud tools (O365), and business apps. Capable of working across multiple priorities in a fast-paced, collaborative setting. Someone who enjoys both operational delivery and team leadership. Why This Role? A high-impact position within a growing company backed by a strong name in financial services. You'll work directly with the CIO and be empowered to shape IT service delivery. Great team culture with a balance of structure and flexibility. Attractive compensation including meal/eco vouchers, smartphone & subscription, group and hospitalisation insurances etc. Based in central Brussels