Account Manager (m/f/n)
Department: Sales| Location: Esch-sur-Alzette| Contract: Permanent | Job Requisition N°19780
Your tasks
* You ensure a key role as frontline to professional, communal and institutional customers
* You manage the “Serviceline Pro” customer contact channels
* You answer all invoice related questions to customers and coordinate with the Billing team
* You contact customers and interact with D&C team in case of payment issues
* You proactively sell products to clients in the attributed client portfolio
* You manage all general customer movements and changes
* You ensure daily management of the general customer portfolio and maintain existing customer base in a competitive market by excellent customer service
* You perform sale activities such as promoting products and services, proposing appropriate tariffs, presenting offers and preparing reports
* You guarantee data consistency in the respective internal and external CRM and Billing tools to allow adequate reporting
Your profile
* You hold a general secondary school diploma
* You are customer focused and have good negotiation skills
* You have a first experience in a similar position
* An experience in the energy sector will be considered as a strong asset
* You are result-oriented, and you have an analytical mindset
* Team player with excellent interpersonal skills and a high degree of self-motivation and flexibility
* Good verbal and written communication skills in English, German, French and Luxembourgish
What we offer
* The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
* A multicultural and international working environment that encourages diversity and inclusion
* A competitive salary with many additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)
* Continuous learning and development career path adapted to the needs of each employee
* Hybrid working mode with the possibility to work from home and 34 days off per year
For external applications, a recent copy of the police record will be requested if you are invited for an interview.