Nexeo is currently looking for a Complaints Officer – Fraud Cases for one of the leading financial institutions in Belgium.
Nexeo is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.
As a consultant, you will have the opportunity to be part of Nexeo:
* International environment (Offices in France, Belgium, Luxembourg, Switzerland & Canada)
* +450 employees
* Over 20% growth each year
Your Mission
Within the Complaints Department, your mission will be to handle customer complaints accurately and within a reasonable timeframe, while balancing customer satisfaction with the bank’s interests.
Due to a significant backlog of fraud-related complaints, the objective is to contribute to resolving cases within a one-month timeframe.
As a Complaints Officer – Fraud Cases, you will be responsible for:
* Processing fraud-related complaints end-to-end
* Conducting thorough analysis of each case and gathering all supporting evidence
* Drafting comprehensive, clear and appropriate responses to customers
* Acting as a point of contact for internal and external stakeholders
* Ensuring business continuity and maintaining high levels of customer satisfaction
Profile
* Bachelor’s or Master’s degree
* Minimum 3 years of relevant experience
* Prior experience in a complaints department and/or bank branch is a strong asset
* Good knowledge of banking products (accounts, cards, banking applications)
* Strong interest in finance and banking
Technical Skills
* Good expertise in MS Office
* Familiar with various IT tools
* Knowledge of TPX and Herodote is a strong advantage
Languages
* Dutch: Fluent (mandatory)
* French: Fluent (mandatory)
* English: Basic knowledge
Soft Skills
* Strong analytical mindset
* Excellent written communication skills with empathy and customer focus
* Able to work independently
* Stress-resistant and flexible
* Problem-solver with a proactive mindset
* Accurate, precise and quality-oriented
Working Conditions
* 50% on-site & 50% homeworking
Working for Nexeo
* A very attractive salary package
* Interesting career opportunities
* Ambitious goals are encouraged
* A lot of fun
If you’re analytical, customer-oriented and ready to become a Nexeo Consultant, this Complaints Officer – Fraud Cases role is made for you!
@Bank @Banque @Finance @Fraud @Complaints @Operations @CustomerExperience @Belgium @Brussels