We are seeking for a medior Service Desk Operator (SDO) for a key client based in Belgium.
Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent
Recording incidents and requests in the Service Management Tool.
Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them.
Escalating incidents or services requests that can not resolve/fulfil to other support agents in the same support group or to different support groups
Good IT knowledge
Very good skills in all of the MS office applications
Languages:
~ Fluency in both English / French both written and oral