About Landmark Global Landmark Global, part of bnode, is a leading player in international e-commerce logistics. In a world where cross-border e-commerce continues to grow rapidly, we help businesses connect with customers across the globe through reliable, high-quality logistics solutions. At Landmark Global, we combine operational excellence with a strong customer-first mindset. To support our continued growth across Europe, we are looking for a Service Account Manager (SAM) to join our Crossborder Eurasia team. What will you do? As a Service Account Manager, you are the trusted partner for our customers after the sales phase. You ensure that promises turn into performance. You will play a key role in building long-term relationships, delivering outstanding service, and continuously improving our operations. Acting as the bridge between customers and internal teams, you help translate needs into tangible results. What You’ll Do · Be the primary point of contact for a portfolio of international customers (remote & on-site) · Monitor service performance through KPIs and reporting, and lead Quarterly Business Reviews (QBRs) · Proactively identify and resolve structural issues (IT, invoicing, operational performance) · Drive continuous improvement initiatives to enhance efficiency and service quality · Support Customer Service teams with complex or escalated cases · Translate customer feedback into actionable improvements and ensure follow-through · Identify opportunities to increase customer satisfaction and retention · Collaborate closely with Operations, Customer Service, and other internal stakeholders Who are you? · Master’s degree or equivalent through experience · At least 3 years of experience in a customer-facing or service-oriented role · Experience in e-commerce, logistics, or a complex operational environment is a strong plus · Fluent in English and either Dutch or French (trilingual is an advantage) · Strong communication and stakeholder management skills · Commercially aware, with a customer-first mindset · Analytical and solution-oriented, with a drive for continuous improvement · Well-organized, detail-oriented, and able to manage multiple priorities · Comfortable with Microsoft Office (Excel, PowerPoint) and CRM systems (Microsoft Dynamics is a plus) · Valid driver’s license (Category B) Why Join Us? · Be part of a growing international organization at the heart of e-commerce logistics · Work in a dynamic, cross-border environment with diverse stakeholders · Have a direct impact on customer experience and operational excellence · Opportunities for professional growth and development within bnode · A role with autonomy, responsibility, and visibility What do we offer? Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on: Meal vouchers of €8 per working day Hospitalization-, group- and disability insurances A phone subscription, including 25GB data A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off, the choice is yours Possibility to enter the Federal Mobility plan Work/life balance, thanks to flexible working hours and the possibility to work from home 20 days of statutory leave and 7 additional extralegal days off An end-of-year and performance-based bonus and double holiday pay Many benefits from more than 100 bpost-partners bpost bnode landmarkglobal LI-AC1 LI-Hybrid