As a SAP Service Delivery Manager, you will play a pivotal role in ensuring the qualitative delivery of agreed services to partners. Your key responsibilities will include project delivery, service delivery, people management, and client relationship management.
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You will be responsible for fostering strong interpersonal and team spirit for collaborative delivery, implementing structured processes to meet contractual service levels effectively, and proactively mitigating risks and detecting issues.
Cultivating good relationship-building skills to enhance cooperation and possessing strong communication skills for managing stakeholders and daily customer interactions are essential.
In this role, you will be accountable for overall engagement management, including budget management, customer satisfaction, contractual compliance, service continuity, team motivation, and timely delivery.
Minimum 3-5 years of experience in SAP projects or related services is required, along with fluency in Dutch or French and professional working proficiency in English.
As the Customer Single Point of Contact for AMS Services topics, you will provide consolidated management reporting on service performance to both the customer and Capgemini.
Playing a pivotal role in add-on sales with the Sales & Delivery Management team is also expected.
This position requires an experienced professional ready for their next career move.
The salary package includes an attractive salary with fringe benefits:
* Company car (or mobility budget)
* Meal & eco vouchers
* Group & health insurance
* Flexible work hours & workplace
* 32 vacation days & 45 workcation days (to work abroad)
* Intensive training and certification at all levels to keep you up-to-date with the latest trends & technologies
We believe in diversity, equal opportunities, and a workplace where everyone feels valued. We take good care of our employees and help them make progress by assigning challenging projects and providing ample opportunities for personal growth and learning.
About us:
We are a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
We deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by our market-leading capabilities in AI, cloud, and data, combined with our deep industry expertise and partner ecosystem.