We’re hiring: Project Manager – Chatbot Optimization (8 - 10 years experience)
About the Role
We are looking for an experienced Project Manager to take the lead in optimizing and evolving a chatbot that will play a central role in our client's digital customer experience. This is a high-impact project, directly shaping how customers interact with digital channels. The role requires a mix of technical understanding, strategic oversight, and executive stakeholder management.
What You’ll Do
As Project Manager, you will be accountable for the end-to-end delivery of the chatbot project — from strategy to execution — ensuring it integrates seamlessly into existing digital ecosystems while delivering an exceptional user experience.
Your responsibilities will include:
* Leading the full project lifecycle: initiation, planning, execution, monitoring, and closure
* Gathering and structuring business requirements from a broad set of stakeholders, including senior and executive management
* Aligning with solution design and architecture teams to ensure the chatbot supports the company’s digital strategy
* Overseeing development, testing, and integration of the chatbot into multiple digital touchpoints
* Building and maintaining robust project plans, schedules, and resource allocations
* Coordinating across business, IT, operations, customer experience, and marketing teams
* Driving engagement and alignment with higher management, reporting progress and key decisions at executive level
* Managing project risks, issues, and change requests with clear mitigation strategies
* Controlling and forecasting project budgets
* Ensuring delivery within agreed time, scope, and quality standards
* Setting up quality assurance and testing processes to guarantee performance and reliability
* Working with operations teams on smooth deployment and a sustainable support model
What We’re Looking For
* Master’s degree or equivalent experience in a relevant field
* 10+ years of project management experience, ideally in digital channels, customer-facing platforms, or similar large-scale transformation projects
* Solid knowledge of chatbot technology and its applications
* Proven experience in managing executive stakeholders, including preparing and delivering updates to C-level or ExCo
* Certification in a recognized project management methodology (mandatory)
* Demonstrated success in complex environments with multiple stakeholders, vendors, and cross-functional teams
* Familiarity with Agile delivery methods and ways of working
Soft Skills
* Excellent communication and stakeholder management skills at all levels, including executives
* Natural ability to simplify complexity and build trust across business and technical domains
* Strong problem-solving and analytical mindset
* Authentic leadership style with a proactive, “yes we will” mentality
* Resilient, pragmatic, and solution-driven approach
Languages
* English: fluent written and spoken (corporate working language)
* French and/or Dutch: strong command is a huge plus
Location
* Brussels (central office location), with limited travel as required
At Apex Consulting, we build bridges between business and technology. We are a specialized AI consultancy, helping organizations design and implement innovative solutions that make a tangible impact.
Joining Apex means you’ll be part of a team that values expertise, collaboration, and continuous learning—while working on challenging projects at top-tier companies.
We are also considering freelance consultants.