Are you a polished, dynamic, and adaptable IT support professional ready to work in a user-facing environment? We’re looking for an L1/L2 Support Consultant to join our team supporting users across two key sites. Your responsibilities: Provide L1 and L2 support in a Microsoft environment (Windows, O365, Teams, etc.) Deliver hands-on support to end users with professionalism and clarity Work closely with business and IT teams to resolve incidents and support daily operations Occasionally travel to Mont-Saint-Guibert, but spend 90% of the time on-site at Grand-Bigard Must-haves: ✅ Trilingual (English, French, Dutch) – this is mandatory ✅ Experience in L1 & L2 IT support roles ✅ Excellent presentation and communication – this is a user-facing role where a neat appearance and confident, respectful demeanor matter ✅ Dynamic, hands-on, resourceful, and able to adapt easily to different environments and users