Business Analyst (Automotive) - Ghent
We are looking for a Senior Business Analyst to join a automotive client in Ghent for a long-term freelance assignment. In this role, you will support the transformation of aftersales operations and dealer network processes, with a focus on improving customer experience, service efficiency, and decision-making.
The client is investing in the optimisation of service processes across dealerships, including maintenance, repair, warranty handling, and customer interaction. As a Business Analyst, you will work with business stakeholders to understand their needs, translate them into clear requirements, and oversee a successful implementation by IT and delivery teams.
Your Responsibilities
* Gather, analyse, and document business requirements related to aftersales and dealer processes
* Translate business needs into clear functional requirements and user stories
* Analyse and improve end-to-end processes (maintenance, repair, warranty, customer journeys)
* Act as the bridge between business stakeholders and IT delivery teams
* Facilitate workshops and align stakeholders on scope and priorities
* Support backlog management and business-driven prioritisation
* Ensure solutions align with business objectives and process improvements
Assignment Details
* Seniority: Senior
* Start Date: ASAP
* Duration: 12 months (extension possible)
* Contract Type: Freelance
* Location: Ghent
* Hours per Week: 40
* Languages: Dutch (required)