As a Customer Experience Specialist, you will be the first point of contact for customers across various channels, including phone, email, chat, and social media.
Your mission is to deliver top-notch service, solve problems, and leave customers feeling supported and valued.
Your Key Responsibilities:
* Help customers with orders, questions, and technical issues
* Engage across multiple communication channels
* Tailor your tone and approach to match brand guidelines
* Resolve escalations with professionalism and empathy
* Log cases and interactions with accuracy and care
About You:
We are looking for individuals with experience in customer support (voice, email, or chat), who are tech-savvy and have excellent communication and multitasking skills.
You should be cool under pressure, have a positive attitude, and be fluent in French and English.
Why This Role?
This role offers the opportunity to live and work in one of Europe's most beautiful countries, develop your career with international brands, and be part of a team that truly values people.
It's a chance to take your career global and start an exciting adventure.