Job Description Role Overview As Partnership Manager, you will be the primary point of contact for Immoweb's external partners — including CRM providers and our outsourced operational partners. You will be responsible for building and maintaining constructive, results-driven relationships, defining partnership strategy, managing SLAs, and ensuring the smooth adoption of new Immoweb releases, features, and products across all partner ecosystems. This role sits within the Customer Operations team and reports directly to the Head of Customer Operations. Key Responsibilities Partnership Strategy & Governance Define and execute a clear, structured partnership strategy aligned with Immoweb's business objectives. Develop and maintain a framework for evaluating, onboarding, and managing external partners. Establish governance processes to ensure accountability and transparency across all partnerships. Serve as the internal champion for partnerships, advocating for partner needs across product, tech, and commercial teams. CRM & Outsource Partner Management Act as the primary relationship owner for CRM partners and external outsourced service providers. Conduct regular partner reviews to assess performance, flag risks, and identify growth opportunities. Build constructive, long-term relationships grounded in mutual trust and shared goals. Resolve partnership issues and escalations in a timely and professional manner. SLA Management & Performance Monitoring Negotiate, define, and maintain Service Level Agreements (SLAs) with all key external partners. Monitor partner performance against agreed SLAs and KPIs, and drive corrective action when needed. Report on partnership health and performance to the Head of Customer Operations. Proactively identify risks to service continuity and work with partners to mitigate them. Product Rollout & Implementation Coordination Coordinate the communication and implementation of new Immoweb product releases, features, and updates with all external partners. Ensure partners are properly informed, trained, and equipped to integrate Immoweb's new offerings. Track and validate the adoption of new releases across partner ecosystems, identifying and resolving integration gaps. Collaborate closely with Immoweb's Product and Tech teams to align rollout timelines with partner readiness.