Title: Support Manager
Duration:2 years
Location: Brussels, Belgium
Languages: English, French
Work Mode: Near site (REMOTE
)
Tasks:
* Organization, implementation and maintenance of (IS) support
* Coordination of support teams
* IS Service management
* Coordination with the project teams
* Coordination of wiki sites, collaborative sites or social networks
* Follow-up of service quality
* Management and follow-up of user requests
* Guidance regarding the use of information systems
* Management of incidents related to information systems; organisation of the reporting
* Conception and organisation of user documentation for information systems
* Conception and management of IS and ICT trainings
* Participation in user, service and project meetings
* Elaboration and implementation of relevant support processes
Requirements:
* Bachelor's Degree in IT or a related field.
* Minimum of 15 years of experience.
* Good IT skills
* Excellent communication / writing skills
* Ability to give presentations
* Ability to apply high quality standards
* Ability to participate in multi-lingual meetings, good communication skills
* Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in team; leadership capability
* Able to cope with the needs of multi-language site deployment
* Teamwork and leadership skills, including ability to work in a friendly, organised, and well structured manner also under pressure.
* Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.
* Ability to participate in multilingual meetings (in English and French).
* Ability to work in multi-cultural environment, on multiple large projects.
* Excellent team player.
Recommended:
• ITIL foundation certification