Customer Support Specialist Job Description We are seeking a skilled Customer Support Specialist to join our team. In this role, you will be the first point of contact for customers and service partners, providing technical support via email and phone. 1. Provide remote and on-site technical support to customers and service centers. 2. Perform simple interventions yourself. 3. Organize and deliver product training sessions. §- Troubleshoot and perform root cause analysis on-site. Collaborate closely with OEMs (Original Equipment Manufacturers) internal teams.