State Bank of India
Antwerp branch
State Bank of India, Antwerp is established in Belgium more than 40 years back. It is a branch of the largest financial institution in India with operations in more than 37 countries. The bank is one of the largest 50 global banks.
Job description Position: Clerk (Operations)
1. Serve as the first point of contact for clients, providing exceptional customer service and addressing any inquiries or concerns.
2. Handle a high volume of client interactions, including in-person, over the phone, and through digital channels, in a timely and efficient manner.
3. Assist clients with a variety of banking transactions, including deposits, withdrawals, and account inquiries.
4. Maintain a thorough understanding of the bank's products and services, and be able to effectively communicate them to clients.
5. Proactively identify and resolve any issues or problems that clients may encounter, escalating to management as needed.
6. Collaborate with other team members to ensure a seamless and consistent customer experience.
7. Adhere to all bank policies and procedures, including those related to security and confidentiality.
8. Demonstrate a strong attention to detail and accuracy in all client interactions and transactions.
9. Participate in ongoing training and development to continuously improve customer service skills and knowledge of banking products and services.
10. Maintain a positive and professional attitude, even in high-stress or challenging situations.
11. Contribute to a positive and inclusive work environment by fostering teamwork and open communication.
12. Prioritize and manage tasks effectively to ensure a smooth and efficient workflow.
Profile Knowledge required:
MS Excel, MS Word etc
Should be fluent in English and have basic knowledge of Dutch.
Experience in KYC/AML area will be a plus.
Offer From € 2.400 to € 2.700 per month
* An attractive salary depending on the experience.
* A competitive package coming alongside the salary, allowing to work in the best conditions.
* Training opportunities allowing you to grow.
* A challenging and fulfilling position with diverse tasks within a key-actor of the financial world.
* A good work-life balance