I'm currently working with a multinational cyber security company based in Brussels looking to add to their growing team with a new experienced Customer Success Manager.
The Customer Success Manager (CSM) is accountable for the post‑sale customer journey—from onboarding through adoption, value realization and expansion. Success Planning: Build and maintain a customer Success Plan, keeping progress visible in our CSM Platform.
Conduct data‑driven usage reviews and executive value reviews that tie the platform to business outcomes; Advocacy & Escalation Management: Act as the customer’s internal advocate; Churn Prevention: Identify and proactively manage High Risk accounts in a timely manner to minimize future churn.
streamline updates with wider account teams
Experience: 3+ years in Customer Success, Services, Systems Sales Engineer, or Support within enterprise software/cybersecurity; Languages: Fluency in Dutch, French & English
able to craft data‑backed recommendations for expansion.
capable of facilitating executive sessions and mediating under pressure.
Planhat/Gainsight), CRM, collaboration tools (Teams)
Tenacious and highly motivated, able to manage priorities autonomously under tight deadlines in dynamic environments.
Collaborative Influencer: Skilled at cross-functional teamwork and influencing outcomes across diverse teams.
I'm looking for candidates passionate about their work and the cyber industry just as much as the experience you bring – a strong team and work ethic are paramount for success!