Job Title: L1 Support Engineer (2- 3 years)Location: Mechelen, BelgiumProject type: Hybrid ( 3 days in a week)Project Duration: 1+ YearNote:Candidate can only apply who can speak Dutch, French and EnglishImmediate hiring only one round of virtual interviewJob Description:We are seeking a proactive and customer-oriented Level 1 Support Engineer to join our IT Service Desk team in Belgium. The L1 Support Engineer will be the first point of contact for end-users, responsible for handling basic IT issues, logging tickets, and ensuring timely resolution or escalation of technical problems.Required:1–2 years of experience in an IT Support or Service Desk role.Basic knowledge of ITIL practices.Familiar with Windows 10/11, Microsoft 365, and common IT tools.Exposure to ticketing systems such as ServiceNow, BMC Remedy, or JIRA.Strong problem-solving and communication skills.Fluent in English (mandatory); Dutch and/or French is a strong advantage.