As our Product Information Management (PIM) Lead, you'll be instrumental in helping our B2B customers find the right part. This is a critical role that directly impacts our customer satisfaction, search relevance and business growth.
You will be responsible for the omnichannel product experience of our customers, with a large focus on the product data on our e-commerce platforms. Your mission will be to ensure that product data, product content and product selection tools drive discoverability, relevance and conversion. This includes overseeing the commercialization of product data, and shaping how product categories, product finders, comparison tools, product filters, … are designed and maintained.
You will lead a team of PIM (Product Information Management) Specialists, product data coordinators and data editors, and be responsible for the PIM processes to ensure a strong foundation of consistent, enriched product content across all sales and marketing channels.
This role is part of the Search & Product Experience team within the Ecommerce & Marketing department. The scope of the product experience team is commercialization of product data - not Master Data Management (MDM) as such.
You’ll collaborate closely with teams across Search, Marketing, IT, Category Management and E-commerce to define how we present our product assortment online.
Your role and responsibilities
1. Identify and implement new ways to help customers find the right products faster (e.g., category tree, comparison tools, product selectors, product advisors). Help achieve product category objectives through compelling product experiences online - such as product filters, product finders, rich product data (such as videos, 3D images, etc).
2. Oversee the commercial enrichment of product data to ensure accuracy and completeness.
3. Define and champion the product experience vision for our e-commerce platform, aligning it with customer needs, commercial strategy and business objectives, resulting in a product experience roadmap.
4. Partner with Category Management, Marketing, Search and Merchandising to define how to best promote and present products per category, across the funnel.
5. Leverage data and customer feedback to continuously improve product findability, relevance, and conversion.
6. Lead and develop a team of PIM specialists, data coordinators, and editors - fostering a culture of ownership, quality and continuous improvement.
7. Be owner of the PIM process and develop clear, scalable processes to manage the commercial enrichment of product data.
8. Serve as business lead for the implementation of Product Experience tools and continuous improvement of PIM systems.
9. Stay on top of trends in product merchandising, digital commerce, and B2B buyer behavior to fuel innovation.
How to succeed / Your profile
10. Master’s degree in Business Administration, Information Management, Marketing, or a related field - or equivalent through experience.
11. 5+ years of experience in PIM (product information management), product experience or product merchandising within an e-commerce or digital setting.
12. Strong understanding of how enriched product data, product content, search behavior, and digital product selectors impact the B2B customer journey.
13. Strong leadership skills to manage and develop a team, and work with offshore resources.
14. Sharp attention to detail and a strong commitment to quality - you set the bar high and continuously challenge the team to meet it.
15. Effective communicator and collaborator, able to align stakeholders across business, technical, and marketing domains.
16. Fluent in English; Dutch is a plus.
17. Bonus: Experience in B2B environments involving technical products, such as industrial machinery, vehicles, or aftermarket parts.
What's in it for you
You will become part of a people-oriented company where your well-being really matters. Flexible working hours, work from home possibilities, 20 days holiday and 12 WTR days within a 40-hour week. At our headquarters you will also discover our TVH Park, a green area where you can move around and have the possibility to relax, meet or have lunch. Furthermore, we also offer:
18. An attractive salary package with extra-legal benefits such as group and hospitalization insurance, luncheon vouchers, corporate restaurant, ...
19. An exciting position in an international company with a family atmosphere where people are at the center.
20. You are part of a dynamic entrepreneurial team that is fast-growing and at the center of the transformation.
21. You arrive in an innovative, progressive and technological environment.
22. Numerous opportunities for personal development, among other things through permanent guidance and professional (internal/external) training courses.
23. Fun afterworks and other optional events (e.g. TVH Kaffee).
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
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