We are actively seeking an experienced Customer Retention Manager to join an innovative international company dedicated to fighting telecom fraud (including SIM-swap, interconnection abuse, SIMbox fraud, mobile money fraud, and more). Based in Ghent, you will be responsible for a portfolio of strategic clients across Africa and Latin America, playing a central role in contract renewals, client relationship strengthening, and payment follow-up. You will evolve within a human-sized, agile, multicultural organization with a strong international impact. Manage a portfolio of telecom key accounts across Africa and Latin America. Lead contract renewals: anticipate deadlines, coordinate internally, and follow up proactively. Maintain strong client relationships through rigorous follow-up of actions and related documentation. Collaborate closely with Finance to ensure effective customer credit control, including payment monitoring, reminders, and collection actions. Accurately document every stage of the sales cycle and streamline internal processes. Higher degree in business, management, or communications Proven experience in managing B2B client portfolios, ideally within the telecom or IT industry Solid understanding of African and LATAM markets Skilled in managing strategic client relationships and operating in multicultural environments Excellent command of French and English (C1 level minimum), Spanish is a valuable asset Strong adaptability and problem-solving skills, with a commercial mindset Excellent client relationship management with a proactive and personalized approach Appreciation for multicultural environments and international collaboration Permanent contract (CDI) within a dynamic, i Credit Control, Client Retention, Documentation, Communication, Business, Latin Language, Internal Processes, Customer Credit, B2B Marketing, Management, Asset, Finance, Stage, Monitoring, Contracts, Sales Cycle, Telecommunication, Key Account, Coordination, Payments, IT sector, Problem Management, Agile Methods, Proactivity, Management, Adaptability, Customer Management, Proactivity, Renewals, Customer Relations, Streamline, Client Portfolio Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be! Original job ad is published on StepStone.be - Set up a Jobagent at StepStone now and find your dream job! https://bit.ly/2jPYsZC For similar jobs, information on employers and career tips visit StepStone.be! La version originale de cette offre d'emploi est disponible sur stepstone.be – Créez maintenant votre Job Agent sur StepStone et trouvez le job de vos rêves ! https://bit.ly/2jPYsZC Trouvez des jobs similaires, des informations sur les employeurs qui recrutent et des conseils de carrière sur stepstone.be!