COMPLIANCE OFFICER
REGULATORY COMPLIANCE DEPARTMENT
FIRSTBANK PR
Our Company
At FirstBank PR, we strive to be trusted advisors to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client's expectations.
Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.
A Brief Overview
The Regulatory Compliance Officer is responsible for providing legal and regulatory guidance to ensure FirstBank's adherence to federal, state, and local consumer protection laws. The role conducts legal research, interprets regulatory requirements, reviews policies and customer‑facing documents, and supports business units in implementing compliant processes across Puerto Rico, the Eastern Caribbean (including the US and British Virgin Islands), and Florida. This position also coordinates responses to regulatory inquiries and contributes to the Bank's Compliance Management System through training, monitoring, and advisory support.
What You'll Need to Succeed
· Provides regulatory support to business units and other Bank support functions in Puerto Rico, the Eastern Caribbean Region (ECR), and Florida, ensuring compliance with all applicable federal and local laws and regulations affecting the Bank, its affiliates, and its subsidiaries.
· Perform legal research on compliance matters and provides Management with awareness, guidance, and updates on regulatory developments, including changes to applicable laws and regulations. Supports the relevant units throughout required implementations and oversees implementation from a compliance perspective.
· Identifies and advises Management and business units on potential compliance risks and recommends solutions to effectively mitigate those risks.
· Develops, reviews and offers specialized regulatory compliance training to business and support units.
· Creates and/or reviews compliance related documentation—including agreements, consumer disclosures, new product materials, customer communications, operational letters, policies and procedures, product programs, and any other documents that may impact regulatory compliance. Assists in the development and implementation of policies, processes, and procedures through training programs and both formal and informal communications to ensure adherence to federal consumer protection laws and regulations.
· Reviews and approves all marketing campaigns, product development and other promotional materials in relation to regulatory compliance.
· In coordination with the business and operational units, manages and responds to customer complaints received by the federal regulators in relation to legal compliance.
· Assists the Compliance Manager during examinations of federal and local regulators and internal audits.
· Provides compliance related recommendations and participates in the discussion and resolution of action plans of the business units related to compliance testing.
· Participates in special projects as assigned by Compliance Manager.
· Prepare Bulletins regarding regulatory compliance related subjects of interest.
· Prepare regulatory reports for management including but not limited to, audit committee reports, compliance committee reports, tasks logs, scorecards and other reporting that may be required.
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Competencies
· Strong interpersonal communication, leadership and teamwork oriented
· Problem solving, detail oriented
· Maintains and promotes a high standard of confidentiality and strong ethical values
· Fluent in English and Spanish
· Able to work with a minimum of supervision
· Organization and prioritization skills
· Proficient in Excel, Word, Outlook, Power Point
· Sound judgment and proper criteria for establishing priorities correctly
· Must be able to work several important projects simultaneously observing excellent quality standards.
· Analyze business needs and understand the operational workflow.
What You'll Need
· Juris Doctor Degree together with specialized regulatory compliance training. Or the equivalent combination of Education and Experience needed to be able to perform the functions of this job.
· Licenses/Certifications: Active bar admission in Puerto Rico, Florida, or another U.S. jurisdiction. Professional certifications such as CRCM or similar are a plus.
· – 7 years - Compliance position in the Banking Industry. Direct experience researching, interpreting, and applying laws and regulations, and advising stakeholders on compliant solutions. Experience drafting policies, procedures, disclosures, and/or customer communications.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
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