Supervisor Role at our Boutique in Ghent.
We are seeking a skilled and experienced Supervisor to join our team in Ghent. As a key member of our store leadership, you will be responsible for driving sales growth, ensuring excellent customer service, and maintaining a high level of visual merchandising standards.
Key Responsibilities:
- Achieve personal sales targets by analysing sales reports and data to determine business needs and establishing sales strategies.
- Support the development of sales techniques of associates, ensuring high levels of sales and service are used to maximise sales.
- Demonstrate sales leadership to staff by playing an active role on the sales floor.
- Work with the Store Manager/Assistant Store Manager to identify marketing opportunities to support sales.
Customer Service:
- Provide the highest level of customer service, managing customer database and using information to increase sales and customer contact.
- Resolve customer problems and complaints quickly and effectively.
- Help sales staff to resolve various customer service issues (dissatisfied customers, returns, faulty goods).
Operations:
- Ensure the upkeep, presentation, and organisation of the premises.
- Ensure deliveries are processed correctly and on time.
- Control the movement of all stock and ensure that staff adhere to all transfer and receiving policies and procedures.
Merchandising/Visual:
- Implement and maintain all merchandising guidelines and ensure the execution of effective merchandising strategies.
- Ensure that the sales area is neat, clean, and organised, reflecting the correct visual image at all times.
Human Resources:
- Provide guidance and support to Senior Sales Associates and Sales Associates based on KPI targets.
- Act as second in charge when the Store Manager is not on duty.
Requirements:
- Strong leadership and communication skills.
- Ability to work independently and as part of a team.
- Excellent problem-solving and analytical skills.
Working Conditions:
- Full-time position with a permanent contract.
- Day shift, Monday to Friday.
- Bonus pay, commission pay, overtime pay, and yearly bonus.
Language:
- Fluent in English (original language).