Location:Mons, Belgium Security Clearance:NATO Secret Reference No:RFQ C / Mons Skills, knowledge, experience required: At least 1 year of recent experience, related to IT Service Desk functions; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of service operations, processes, service delivery, reporting, and continuous improvement. Desirable: Knowledge of Windows Server, Windows Operating Systems, MS Office, PC Hardware, Networking Hardware, Networking Protocols, Desktop Troubleshooting, Telephony, Network; Knowledge of Security, SCCM software deployment, SCCM remote desktop management; ITIL Foundation. Duties/role: Performing end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training, and end-user guidance on NU, NR, and NS networks; Proactively monitoring the IT Service Desk incident management system, acting on incidents, and alerting relevant second-line support in case of performance degradation or downtime; AdvisingITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality. Additional information:If you are interested, for further information, please contact the point of contact for this offer. VECTOR SYNERGY sp. z o.O., ul. Marcelińska 90, Poznań, NIP PL, REGON, KRS: Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL, FAX,,