IT Coordination & Project Support
* Assist in defining IT strategy aligned with business objectives.
* Coordinate IT projects and ensure timely delivery in collaboration with stakeholders.
* Support the deployment and functional validation of new IT solutions.
* Ensure proper maintenance of applications and systems, with external support when needed.
Governance & Compliance
* Implement IT governance processes to ensure system quality and compliance.
* Maintain IT policies and ensure adherence across the organization.
* Support regulatory compliance efforts (e.g., GDPR, cybersecurity standards).
* Participate in IT audits and follow up on recommendations.
User Support & Incident Management
* Supervise incident handling and support requests to ensure service continuity.
* Analyze support metrics and contribute to improvement plans.
Cybersecurity & Risk Awareness
* Support internal compliance projects.
* Help implement IT security measures and promote data protection practices.
* Raise awareness among staff on cybersecurity best practices.
* Contribute to business continuity and disaster recovery planning.
Business Needs & Process Improvement
* Collect and prioritize internal business needs.
* Assist in drafting RFPs and evaluating IT solutions.
* Identify opportunities for process optimization using existing tools and technologies.
* Support change management through training and documentation.
Performance & Cost Monitoring
* Monitor IT-related expenses and contribute to budget tracking.
* Help define KPIs to measure IT performance and cybersecurity effectiveness.
* Prepare reports for internal stakeholders.
Team & Vendor Coordination
* Coordinate with internal IT staff and external service providers.
* Ensure quality and consistency of IT deliverables.
* Represent IT in cross-functional projects and facilitate collaboration.
* IT Infrastructure: Windows Server, Active Directory, Virtualization.
* Cybersecurity: GDPR, IT audits, NIS2 compliance, basic security tools.
* Cloud & Collaboration: Microsoft 365, Azure, SharePoint, Teams.
* Networking: TCP/IP, VPN, secure Wi-Fi.
* Systems: ERP (e.g., Odoo), Document Management Systems.
* Monitoring Tools: Azure Portal, Microsoft Admin Center, Intune.
Languages
* Fluent in French or Dutch, with strong proficiency in the other.
* Good command of English for technical documentation.
Experience
* 8+ years in a similar role, ideally in a mid-sized or financial environment.
* Experience in IT infrastructure, user support, and project coordination.
* Familiarity with cybersecurity and vendor management.
* Health, disability, and hospitalization insurance.
* Group insurance (pension/life/death).
* Company car or mobility budget.
* Meal vouchers.