On behalf of our client, a leading pharmaceutical company, we are seeking an experienced Key Account Manager to drive performance across a strategic portfolio in hospital and specialty care. Acting as the single point of contact (SPOC) for key stakeholders (Pharmacy Heads, CEOs, Finance Directors, and clinical leaders) you will lead integrated account strategies in close collaboration with cross-functional teams.
This role requires a commercially driven, customer-centric professional with a strong understanding of the healthcare system and a proven track record in key account management within pharma or related business.
MAJOR ACCOUNTABILITIES:
* Identifies, generates and uses actionable insights based on deep market, and customer understanding to achieve objectives.
* Responsible for deep Account dynamics knowledge to maximize opportunities
* Drive rigorous strategic key account management process providing insights and collaborate closely with Marketing, FLMs; Medical TA Heads and Customer solutions for alignment on integrated strategy and objectives.
* Engages with customers and manages them along the customer journey.
* Strategic customer engagement requires to act as C-Suite leader and SPOC responsible to cover all Hospital Pharmacy Heads, Finance Directors, CEOs, Digitalization SPOCs & some Department Heads (Doctors). Establishes and develops long term relationships with key stakeholders and acquires a thorough understanding of key customer needs & requirements.
* Contributing positively to the extended brand support team (marketing, V&A, Medical, BE&E etc.) through close collaboration to create value for external stakeholders. Proactively collaborates with other customer-facing teams in the local health economy to deliver an impact.
* Deploy a Integrated Account Plan process & philosophy across the organization, identify synergies and opportunities at account level with a cross-TA approach.
* Recognizes and understands the healthcare system as an interconnected whole rather than a collection of parts, in order to drive and accelerate sales performance.
* Provide key account/ hospital network support, market access support, including referral networks.
Key Performance indicators:
* Sales revenue and revenue growth in designated accounts; operating budget for designated key accounts (Budget, Cost, Sales, etc.)
QUALIFICATIONS
* Proven experience in account management, access strategy, and commercial excellence within the pharmaceutical sector
* Strong knowledge of the local healthcare landscape, including hospital negotiation processes
* Excellent stakeholder management and communication skills
* Strategic mindset with strong execution capabilities
* Team player with cross-functional collaboration experience
* Background in life sciences, healthcare, or equivalent field preferred