We're looking for a Project Officer to support the coordination of IT services, field operations, and supplier performance. This role involves tracking service quality, managing assets, and contributing to continuous improvement initiatives across teams and partners.
Key Responsibilities:
Service Delivery & Support Coordination
Coordinate IT support and field activities across various internal teams.
Ensure timely resolution of incidents and follow up on recurring issues.
Manage hardware inventories and asset tracking.
Contribute to problem management and identify gaps in service.
Supplier Coordination & Quality Monitoring
Monitor supplier performance to ensure compliance with quality standards and business requirements.
Maintain strong working relationships with suppliers and address any service-related issues.
Provide clear guidance to internal teams and suppliers on processes and expectations.
Support onboarding or training initiatives related to procedures.
Process Monitoring & Improvement
Collect and analyze data to identify trends, risks, and opportunities for cost or efficiency gains.
Propose and implement improvements to enhance service quality and reduce operational friction.
Work with stakeholders to roll out process updates and monitor their impact.
Keep process documentation (e.g. SOPs) accurate and up to date
Requirements:
Proven experience in IT support, field operations, or service coordination, especially with hardware and asset management.
Familiarity with supplier management and performance monitoring frameworks.
Strong analytical, organizational, and interpersonal skills.
Ability to work independently while managing cross-functional collaboration.
Fluent in French and Dutch