1. Position PurposeThe Key Account Manager is responsible for the end‐to‐end management of one of our strategic customers. The role combines, during the initial ramp‐up phase, direct operational coordination and team steering, followed—once stability is achieved—by a full transition into a strategic and commercial key account management role.The KAM ensures operational alignment, stable KPI performance, and process discipline. Once the operational foundation is secured, the KAM focuses on partnership development, performance ownership, commercial growth, and continuous improvement.This position requires strong customer management skills, deep operational understanding, and the ability to align Medlog's multimodal capabilities with clients' supply chain requirements.
2. Organizational PositioningReports to: Operations Director
Key Internal Interfaces:Team Lead Key account deskRail, barge, trucking, depots & dispatching teamsFinance & BillingIT/Systems (EDI, API, visibility platforms)Sustainability & Continuous ImprovementKey External Interfaces:Clients' supply chain teamsTerminals, haulers, rail operatorsOther logistics partners across the multimodal network
3. Key ResponsibilitiesServe as the primary point of contact for the client across all operational and commercial matters.Conduct regular business reviews, performance meetings, and strategic planning sessions.
A. Operational SteeringSupport and steer the operational team (CS & OPS) on a day‐to‐day basis.Coordinate transport flows between North European Ports, the client's distribution centers and final delivery warehouses, where applicableMonitor milestones, gate moves, depot availability, customs status, and equipment flowsManage escalations related to delays, exceptions, and operational disruptionsAligning closely with terminals, carriers, inland operators, and internal teamsSafeguard SOP compliance, KPI adherence, and customer expectationsCoach and support the team lead during the transition period
B. Strategic & Commercial OwnershipReport on KPIsConduct deviation analysis and root‐cause investigationsUnderstand SLA and tender requirements with the client, handle spot quotations, margin validation, and cost structuresDrive improvement initiatives (cost optimization, modal shift, process digitalization, data integrity)Coordinate with multimodal product teams to ensure capacity, reliability, and service consistencyAlign Medlog objectives with clients' supply chain strategy
4. RequirementsEducation & ExperienceBachelor or master's degree in Logistics, Supply Chain, Business Management, or equivalent3–7 years of experience in logistics, inland transport, freight forwarding, or supply chainExperience with multimodal operations (road, rail, barge) is preferredProven experience in operational coordination and customer serviceSkills & CompetenciesStrong customer orientation and communication skillsLeadership capabilities with a coaching approachAnalytical mindset and problem‐solving skillsStress‐resistant, decisive, and proactiveCommercial and operational understandingStrong reporting, process‐driven mindset, and continuous improvement focusExcellent stakeholder management skillsProficiency in MS Office; experience with TMS, ERP, or visibility platforms is an advantageAbility to work under pressure and manage peak season volumesFluent in English; German is a strong plus