Program Manager - ServiceNow Location: Brussels, Belgium Work Model: Hybrid (requires presence in Brussels office 2-3 days per week) About the Role As a Program Manager - ServiceNow, you will lead strategic ServiceNow programs, ensuring successful delivery and alignment with client objectives. You will be a valued member of our Digital Business & Technology team, collaborating closely with stakeholders across delivery, architecture, and client leadership. In this Role, You Will: Drive end-to-end program management for ServiceNow implementations, upgrades, and integrations. Define program governance, manage risks, and ensure compliance with client and Cognizant standards. Coordinate cross-functional teams to deliver projects on time and within budget. Act as the primary point of contact for clients, ensuring transparency and stakeholder satisfaction. Identify opportunities for process improvement and innovation within ServiceNow engagements. What You Need to Have to Be Considered Proven experience in program management within IT service management or enterprise platforms. Strong knowledge of ServiceNow modules and implementation methodologies. Excellent stakeholder management and communication skills. Ability to manage budgets, timelines, and resources effectively. Fluency in English; French or Dutch is a plus. These Will Help You Stand Out ServiceNow certifications (CIS, CSA, or equivalent). Experience in managing large-scale digital transformation programs. Familiarity with Agile and ITIL frameworks. Strong leadership and problem-solving skills. What We Offer Health insurance and life cover. Car or mobility budget. Work-from-home allowance. 32 vacation days. Pension plan. Luncheon vouchers and EcoCheques. Travel insurance and entertainment cost coverage. Laptop and mobile phone with subscription. Contact the Recruiter For more information or to apply, please reach out to: Lucia Velasco Email: Lucia.Velasco@cognizant.com Phone: 32 493 89 16 33 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.