At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They're the heart of our company. As an employee, our promise to you is that you'll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths. We are #EnergizedByGrowth DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States. Role Overview: The 3rd level support forms a technical "center of competence" for the DFS product portfolio used in EMEA & French Overseas Territories. Including all user functions, hardware, software as well as the interfaces to peripheral devices and external systems. Key Responsibilities: Act as Technical Support level 3 for all DFS products in the region Troubleshooting issues and providing in depth field service data for analysis by DFS engineering. Implementing solutions from remote or on site as required. Developing diagnostic and component troubleshooting guides. Preparation of technical documentation, procedural instructions and service information including French translation as required. Project Management Planning, specification and provision of hardware and software updates Quality Assurance Localization of errors related to HW component, SW subsystem, peripheral device, external interface. Fluent in English and French languages Graduate engineer in electrical or information technology service delivery 5 years' experience preferred Willing to travel at short notice within Europe to deal with service-related issues when necessary (approximately this will be 6 times/ year and mostly to UK/France) Exceptional Communication skills able to train technicians and deal with customer issues. Good Relationship Management skills and able to handle customer complaints and issues professionally Location: This will be a remote based position requiring visitation to the Dover Fueling Solutions (DFS) Turnhout, Belgium Office a... Electrical, Service Delivery, French Translation, Product Portfolio, Data analysis, Field Service, Software Updates, Management, Customer Concerns, Sub-system, Communication, Quality assurance, Planning, Interfaces, Hardware, Peripheral, Engineering, VOS, Localization, Customer complaints, EMEA, Customer complaints, Technical support, Technical service, Relations Managing, Project Management, Service Information, Services Data, Failure Analysis Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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