We are currently looking for a Global Network and Communications Administrator will support both operational and project related activities and maintain defined IT standards at all global IKO locations and affiliated companies. Scope of the role includes data, security, and voice networks. It will also include email, messaging, video and voice conferencing, audio visual equipment and unified communications systems. The successful incumbent will apply excellent communication, problem-solving, change management, and network administration skills to ensure the IKO Network and related operations are accurate, up-to-date, available, secure, and performing as per the business requirements. This opportunity is based at our Kontich office location.
WHEN YOU JOIN US YOU WILL BE;
* Closely adhere to defined Global IT Service Management processes including but not limited to change management, incident management, problem management, service level management, knowledge management and request fulfillment processes.
* Ensure operational stability of network, security, and voice environment at all global locations.
* Provide level 2/3, and above, support for any global network, security, or voice issue in line with defined SLA’s and OLA’s. Hands over unresolved critical/high priority incidents to other global team members with detailed supporting documentation at the end of normal working hours or under coordination of Manager if for an off-hour’s incident.
* Hands over unresolved critical/high priority incidents to other global team members with detailed supporting documentation at the end of normal working hours or under coordination of Manager if for an off-hour’s incident.
* Scheduled for support in on-call rotation as and when needed, for the period scheduled, is expected to respond and troubleshoot incidents for any global location outside of business hours. For example, during the night and at weekends.
* Diagnoses and troubleshoots complex network issues.
* Communicates with vendors on services changes and/or hardware/software orders and coordinates subsequent activities.
* Creation and maintenance of published documentation for technical procedures, policies, and standard processes related to network and communications infrastructure.
* Design and implement network, security and voice infrastructure to facilitate the business requirements in alignment with defined Global IT standards.
* Collaborates with project team members, providing technical expertise, assist in creation of detailed task plans and executes activities, communicating status accordingly.
* Research new technologies to stay informed on networking industry standards and best practices.
* Make recommendations to Manager, Global Network and Communications for inclusion in technology roadmap.
* Implement, administer, and monitor security solutions, standards, and policies in accordance with IKO’s Information Security Framework. Investigates possible security breaches as part of incident management team.
* Provide representation of network/security/voice group in audits
* Additional duties as assigned by the Manager, Global Network and Communications
OUR IDEAL CANDIDATE;
* 5-10 years’ experience managing and maintaining large enterprise networks, datacenter systems, processes and systems network architecture.
* 3-5 years’ experience with Azure Cloud in a hybrid setup
* Routing Expert specially BGP, with experience working with Aruba CX Switching platform, and Palo Alto Firewalls
* Effective leader of ideas and people with a deep understanding of business capabilities and processes
* Broad industry experience and domain expertise –industrial manufacturing sector experience an asset.
* Ability to assess datacenter trends to develop and implement hardware and software standards for networks.
* Collaborative team player who can effectively participate in departmental level meetings and positively influence outcomes.
* Solid understanding of licensing models and practice, enterprise inventory tools, all to ensure compliance is maintained.
* Upholds 'best practice' standards as well as departmental policies and procedures.
* Excellent problem solving, communication and presentations skills.
* Excellent knowledge of English and Dutch is required. Knowledge of French or the ability to develop French – for roles based in Belgium.
* Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, or related field.
Additional Key Skills:
• Palo Alto Firewalls and Panorama (Provisioning, and Managing)
• Office 365/ Azure AD/ Azure
• Aruba Networking switches
• Aruba Central Global Network Manager
• Advanced Knowledge of routing protocols (BGP/OSPF/Static etc.)
• Global Protect VPN
• SD-WAN (Palo Alto, Others...)
• A10/F5 Load Balancers
• ProofPoint Mail filter
• Aruba Wireless
• Ruckus Wireless
• Horizon Netscaler
• Intune MDM
• Network Tools (NMap/Wireshark/SSH/SCP/Telnet/FTP/etc.)
• Understanding of key Microsoft network protocols (SMB/CIFS/MAPI/ActiveSync/SQL)
• VMWare fundamentals
• Business Continuity BCP
Nice to have Skills:
• Palo Alto Prisma
• SSO and MFA fundamentals
• SD-WAN Concepts
• A10/F5 Load Balancers
• ProofPoint Mail filter
• Ruckus Wireless
Nice to have Certifications:
• Cisco Certified Network Professional CCNP
• Cisco Certified Internetworking Expert CCIE
• Palo Alto Networks Certified Network Security Administrator (PCNSA)
• Palo Alto Networks Certified Network Security Engineer (PCNSE)
WORK AUTHORIZATIONS AND TRAVEL;
* Travel estimated at 25% to support global locations (Incumbent must be ready to travel)
* Valid EU Driver’s License is a must
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