Job Summary
This is a highly skilled IT Support Engineer role that requires expertise in providing technical assistance and support to end-users. The successful candidate will be responsible for ensuring the smooth operation of technology systems within the organization.
Key Responsibilities:
* Helpdesk Support: Respond to user inquiries, diagnose and troubleshoot technical issues, and provide timely resolutions via various communication channels.
* Technical Issue Resolution: Investigate and resolve hardware, software, and network problems by analyzing symptoms, performing diagnostic tests, and identifying solutions to minimize downtime and disruptions.
* Incident Management: Document and track support requests using the ticketing system, prioritize and manage multiple support tickets simultaneously, ensure timely resolution, and communicate effectively with users regarding the status and progress of their requests.
Requirements:
* User Account Management: Administer user accounts, permissions, and access rights, including creating, modifying, and deleting user accounts in accordance with established protocols and security standards.
* Software and Hardware Installation: Install, configure, and upgrade operating systems, software applications, and hardware components, ensuring compatibility, security, and optimal performance.
* Audio/Video Equipment: Provide technical support for facilities such as audio/video conferencing systems.
* Documentation and Knowledge Sharing: Create and maintain accurate documentation, including user guides, knowledge base articles, and standard operating procedures, share knowledge and provide guidance to end-users.
Benefits:
* A competitive salary and benefits package.
* An exciting job with opportunities to evolve in a growing company.
* A new office building with easy access by car and public transports.