Job Title: Customer Support Agent | Dutch Speaker Remote in Portugal
Location: Remote in Lisbon, Portugal (must relocate to Portugal relocation & accommodation included)
Start Date: Flexible
About the Role:
Are you passionate about digital platforms and helping small businesses succeed? As a Customer Support Agent, you will assist Dutch-speaking clients of a major social media brand. Youll provide guidance on digital advertising products, help troubleshoot technical issues, and ensure a top-tier customer experience across phone, email, and chat.
Youll be part of a supportive, international team that values personal growth and a positive work environment.
Your Responsibilities:
* Support small and medium-sized businesses to grow their presence on the platform
* Provide pre- and post-sales support for self-service advertising products
* Offer tool and product guidance to enhance customer experience
* Log and track customer cases, ensuring timely resolution
* Deliver insights and customer feedback to the internal teams
* Identify trends and proactively solve emerging issues
Training & Development:
* 3 weeks of paid, intensive training (full-time, 8h/day) to give you a strong foundation in digital products, customer handling, and tools
* On-the-job coaching and continuous upskilling
* Free Portuguese lessons, sports activities, and cultural workshops after you join
Salary & Benefits:
* 14-month salary structure: holiday & Christmas bonuses paid out monthly
* Food allowance included each month
* Performance-based bonuses
* Private health insurance after 6 months, in addition to standard coverage
️ Relocation & Support:
* Full relocation package with flight reimbursement after 9 months
* Airport pick-up and assistance setting up in Portugal (tax ID, bank, etc.)
* Accommodation in a shared, furnished apartment
* Yearly paid return flight home within the EU
What Were Looking For:
* Native/fluent Dutch speaker (spoken & written)
* Strong English communication for internal teamwork
* Interest in digital marketing and online advertising
* Customer-focused with solid problem-solving skills
* Willingness to relocate and work remotely from Lisbon
Interested?
Contact Vishaya R. Doerga
vishaya.doerga@cbtalents.org
LinkedIn Vishaya R. Doerga