Our client is a well-established, medium-sized enterprise in the insurance sector, known for their commitment to delivering exceptional services to their customers. They are based in Brussels and strive to maintain a high standard of professionalism in their operations.
Customer & Administration officer (Insurance)
Functieomschrijving
As a Customer & Administration Officer your responsibilities are:
* Handle incoming calls from customers requesting assistance
* Open, register and follow up support cases in the internal system
* Coordinate service partners to deliver fast, effective solutions
* Analyse situations and decide the right next steps under time pressure
* Guide customers clearly throughout their case with solution-oriented communication
* Ensure accurate administration and correct closure of all files
Profiel
A successful Customer & Administration Officer should have:
* Strong communication skills and customer-first attitude
* Able to stay calm and think clearly in urgent or unexpected situations
* Comfortable with high call volumes and fast decision-making
* Good command of Dutch and French; English is a plus
* Computer-savvy and quick to learn new tools and processes
Aanbod
Our customer offers you:
* Full training to become fully operational in assistance services
* A dynamic role with meaningful customer interaction
* Supportive, motivated team environment
* Competitive seasonal compensation package
* Strong learning curve in problem-solving, communication and coordination
* Experience in a key sector: mobility, service & customer care
If you are ready to take on this exciting opportunity as a Customer & Administration Officer in Brussels, we encourage you to apply today!