Are you passionate about the world of fashion and the luxury sector? Would you like to grow rapidly within an established company? This is the challenge you’ve been looking for!
We are looking for a Store Manager to lead a key flagship store on Serrano Street (Madrid).
KEY RESPONSABILITIES:
Team Leadership & Engagement
* Provide continuous coaching support to your team, identify their training needs, and craft tailored development plans.
* Identify, recruit and develop talents and work to secure succession plans.
* Organise your team in an efficient manner according to business needs and delegate responsibility.
* Translate strategic and business goals into concrete and individual actions and objectives.
* Set ambitious yet attainable store targets; monitor performance diligently to ensure these are met.
* Cultivate a positive workplace atmosphere where creativity is welcomed and empowerment is standard practice.
* Take part in the recruitment, training, evaluation, motivation and development of the staff.
Business & Client Development
* Behave as an Ambassador, sustain and promote the culture of the brand internally and externally.
* Lead and develop the store success through informed business strategies.
* Champion and develop a customer centric and service mindset in store.
* Identify key opportunities and best practices for the store and support them with the training and development of the team in this key area.
* Maximise the potential of all product categories carried in the store, capitalising on all available support and fostering synergies between categories.
* Build a loyal Clientele, leveraging all clienteling tools from the CRM team.
* Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives.
* Be the voice of the store in your area by understanding business and local market to suggest actions and recommendations.
* Be aware of the competitive landscape and market trends.
Operations
* Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions.
* Ensure that the team are fully trained and understand the Company systems.
REQUIREMENTS:
* Extensive management retail experience;
* Experience in the luxury goods sector will be a plus;
* Experience in managing VIP client events;
* Excellent communication and relationship building skills;
* Outstanding sense of customer service, sense of initiative and commercial creativity with luxury sensitivity;
* Fluency in English and Spanish
BENEFITS:
* Career development plan and realistic growth opportunities.
* Training in the business and product.
* Competitive salary aligned with the level of responsibility, plus a monthly variable component.
* Two weekends off per month.
If you are passionate about the luxury sector and are seeking a growing company where you can develop your career, do not hesitate to apply for this opportunity.