The global IT Applications Support team provides second-line support for mission-critical logistics applications. Disruptions can delay air and ground operations across international networks, so most supported systems are essential to smooth, time-sensitive movement.br/ br/ h2What they do /h2 ul liSupport on incidents, problems and change management /li liUser assistance for application functionality issues and knowledge /li liApplication technical error analyses and reporting /li liEIM (Emergency Incident Management): Stand-by services to coordinate critical situations with applications /li liMonitoring of application availability and messaging interface interruption /li liApplication configuration requests /li liApplication and messaging testing verifications /li liKeep all required documents up to date /li liParticipating in on-call schedule /li /ul br/ h2What they require /h2 ul liBasic understanding of the Global DHL Express movement operations (air ground) /li liExperience as Field Operations, Service Desk Agent is an advantage. /li liBasic knowledge of Aviation IT Application portfolio /li liCan do mentality. /li liAnalytical thinking /li liWorking independently and stress consistent /li liCustomer-centric /li liAccurate, quick decision maker and attention to detail /li liOrganizational awareness /li liPassion for aviation /li /ul br/ h2What they offer /h2 ul liWorking in a great team of IT professionals with global work exposure /li liWorking from home possibilities (40% per week) /li liExtra compensation for standby services /li /ul br/ I'll contact you as soon as possible!br/ Computer Futures is a Staffing and Recruitment firm for IT roles in Belgium.br/