Job descriptionAs a Customer Care Representative & Order Processing Specialist, you will be the first point of contact for our customers (architects, installers & partners). In this role, you'll handle the quotation & order process from start to finish—understanding customer needs, suggesting the ideal products, and offering technical guidance. You will collaborate with our internal & external sales team to ensure the orderprocess correctly and customer relationships are strengthened.Key responsibilities …Responding to customer inquiries via phone, email, and other channels.Processing and tracking customer orders in our system.Managing complaints and ensuring timely resolutions.Collaborating with the internal & external sales team to meet customer needs.Verifying order details and ensuring timely delivery.Assisting with aftersales processes and project follow-upWanted someone …Strong administrative skills and experience with order processing systems (such as ERP or CRM).Excellent communication skills in Dutch, French, and English.Experience in customer service and order processing, is a nice to haveSolution-oriented, customer-friendly, and accurate in your work.Technical interest is a plus.What we offerJoin a company where you'll feel at home, with a warm, supportive and ambitious team. We're all about challenging the status quo, inspiring each other, and maintaining a healthy work-life balance. Enjoy a competitive salary that reflects your skills and experience.Got questions? Feel free to reach out at or via We'd love to hear from you