ITService Delivery Manager Type of contract: Fulltime permanent contract Place of work: Brussels About Experis: Experis is the division of the Manpower Group that specializes in the recruitment of IT profiles. Presentation of our client: Our client is active in the insurance sector. Job description Main tasks and responsibilities: Working closely with the Helpdesk and User Support teams, providingquality products and services. Facilitating knowledge sharing as much as possible. Maintaining quality relationships with internal and external stakeholders. Ensuring that service and operational level agreements are respected. Communicating and monitoring tickets, releases, planned interventions and incidents. Developing projects to improve service quality and increase efficiency. Profile Profile of the ideal candidate: Hard skills: Education: Ideally, at least a Bachelor''s degree in IT or equivalent by experience. Professional experience: At least 5 years'' experience in a similar role. Technical skills: Good technical knowledge of infrastructure, networks, servers and applications. Basicworking knowledge of Powershell, including the ability to script Language skills: French and Dutch: a very good knowledge of one of these 2 languages, both spoken and written, and at least a good passive knowledge of the other one. English: at least a good knowledge. Soft skills: Strong team spirit and collaboration Communicative and good listener Resourceful, with a sense of initiative Customer, service, quality, result and solution oriented An analytical mind Strong organizational skills, good time and priority management Proactive and responsive Able to work both as part of a team and independently Flexible and able to adapt quickly Intellectually curious and keen to learn new things all the time Offer Bedrijfswagen Our client''s offer: a fulltime permanent contract a challenging position with interesting and varied tasks a company with a strong team spirit and collaborative spirit a competitive salary package a wide range of training opportunities opportunities for internal development a good work life balance, with the possibility of teleworking up to 3 days a week an easily accessible workplace in BrusselsIf you''re interested, don''t wait another minute to apply by sending us your CV.We guarantee our support and total discretion throughout the selection process.