Level 2 Support Specialist
Job Description:
We are seeking a skilled Level 2 Support Specialist to join our team. The successful candidate will provide on-site support services for clients in Louvain-la-Neuve and Zaventem.
The Level 2 Support Specialist will be responsible for managing tickets through to resolution based on priority levels and in line with the client's defined SLAs. This includes providing Level 2 deskside support, working on tickets assigned through the client's ticketing system.
Key Responsibilities:
* Installations, Moves, Adds, Changes, and Decommissioning (IMACD)
* Standard Software and OS support (Windows 10 & 11)
* Hardware break/fix services, including OEM warranty management
* VPN support and troubleshooting
* Device staging via Autopilot (Lenovo Cloud/Intune), PXE config, or USB stick
* PC Asset and Configuration Management process support
* ServiceNow database management integrated with SCCM
* Support for end-user devices (PCs, workstations, printers, mobility)
* Ricoh toner and waste bottle management (pickup, sorting, and storage)
* Onboarding and offboarding support for end users
Requirements:
* 5+ years of experience as an IT Technician (preferably in MSP or multi-client environments)
* Strong experience with MS 365 administration
* Proficient in desktop OS (Windows 10 & 11)
* Active Directory expertise
* Fluent in French, English, and Dutch
* Excellent interpersonal, problem-solving, and customer service skills
* Able to work autonomously and take initiative without on-site supervision
* Familiarity with key hardware and platforms: Android, Microsoft, Apple, Lenovo, Cisco