Brussels | IT | Support | Information Technology | International company | EnglishThis role is with a leading international consulting firm known for its strategic expertise and collaborative culture. It is consistently recognized as one of the best places to work, with a strong emphasis on diversity, inclusion, and employee development.As an IT Support Technician, you will be a key member of the Technology Services Group (TSG), providing essential technical support to internal users. You'll be the first point of contact for IT-related issues, ensuring smooth day-to-day operations and contributing to the continuous improvement of IT services. This is a hands-on role that combines technical troubleshooting, user support, and system maintenance in a dynamic and fast-paced environment.Serve as the primary contact for IT support requestsInstall, configure, and maintain software and operating systemsTroubleshoot and resolve hardware and software issuesMaintain accurate records of IT assets, repairs, and support activitiesEnforce IT policies and ensure compliance with internal standardsManage user accounts and access rightsTest and deploy new applications and system updatesMonitor data backups and perform recovery testsSupport and mentor junior IT staffLead training sessions for end usersWe're looking for a tech-savvy, service-oriented individual who enjoys solving problems and working in a team. Associate's or Bachelor's degree in IT, Computer Science, or equivalent experienceFluent in English; minimal understanding of one of the local languages (FR or NL); additional languages are a plusExperience in a technical support or customer service role, ideally in a corporate environmentFamiliarity with remote support tools and IT service management systemsOne day of remote work per weekA supportive, inclusive team culture with opportunities for growth and development