Our Client, an award winning UK digital media agency has an exciting opportunity for a
Technical Support Team Member (Euro 26,000 – Euro 29,000 + benefits) to join their friendly and expanding team in the Beveren-Kruibeke-Zwijndrecht area, Belgium.
Do you have a passion for digital technology, knowledge of PC hardware configuration and management of Windows (from XP through to 7 minimum)?
The ideal candidate will have an eye for detail and a thorough, quality centered approach. A friendly manner with good written and oral communication skills is a necessity to work in this environment.
This role would ideally be suited to somebody looking for their first helpdesk role and the opportunity to step into an IT-related career.
Your day-to-day responsibilities include:
* Taking direct calls from clients in English, Flemish, Dutch and/or French
* Pro-actively troubleshooting issues
* Resolving problems and identifying root causes, all within a ticket management framework.
You should understand the facility of a remote support desk and will be provided with training on the specific hardware, configurations, processes and techniques
Please send your CV and a brief description of why you are suitable for this position